What is Salesforce?

Salesforce.com was co founded by Mark Benioff to provide customer relationship management (CRM) software delivered entirely over the internet (Cloud computing).

Customers would no longer need to purchase servers with infrastructure and install software. All they would need is internet connection and a web browser.

Salesforce was founded in 1999. Salesforce started as a CRM company and evolved into much more over time.
What is CRM?

CRM is a model used to manage organization’s interactions.

– Phone calls

– Emails

– Meeting

– Social Media

With customers and prospects pertaining to

– Sales

– Marketing

– Support

Goals of CRM

– Increasing Sales revenue

– Increase visibility between departments

– Decrease operating costs

– Streamline business process

CRM is a major component of sales force platform. Following image describes what is Sales force?





Above image provides description about Salesforce. Addition to the “CRM” Salesforce provides ability to provide Custom applications and also AppExchange. AppExchange is a market place there we can find custom application and we can buy those applications and we can place our custom applications in App Exchange.


Sales force features for users

1. Email Integration: We can integrate Salesforce with email like outlook very easily.

2. Chatter:

– Chatter is a kind of face book, twitter.

– Here we can post our comments. Like comments posted by others in organization.

– Here we can create groups and invite people to the group.

3. Reports and Dashboards

– We can create reports very easy, within seconds we can create reports.

– Dashboard is a group of graphical representation of reports. We can add 20 reports for single dashboard.

– We can refresh or schedule a report/dashboard within seconds to send email to users.

4. Social: We can integrate Salesforce with Facebook, Chatter, gmail and youtube.

5. Mobile: We can access Salesforce via mobiles
Salesforce Configuration features:

1. Page Layouts

2. Custom Fields & Objects

3. Validation Rules

4. Workflows

5. Approval Process

6. Security

7. Multi-Currency

8. Multi-Lingual
Salesforce Development features

1. Visualforce Pages

2. Apex

3. Soql
Salesforce Tools

1. Dataloader

2. Migration Tool

3. Force.com IDE

Salesforce 9 Tutorial

Salesforce tutorial helps you to understand basic concepts of Salesfroce. Now Salesforce.com is a number one on demand CRM in the market. It runs on the force.com platform, it reduces development cost and we can deliver application in very short time.

Salesforce is a cloud computing technology. It is available on cloud, no need install any software and no hardware required.

In salesforce.com you can develop our own applications or if you need any application on demand, you can buy from app exchange.

App Exchange is a market place to sell our custom applications and to buy applications from app exchange.

One of the main advantage of sfdc is upgrading the features three times per year. Every year salesforce provide three releases called winter, Spring and Summer. These releases won’t impact your existing functionality. And salesforce provide many new features with each release.
Introduction to Salesforce.com(SFDC)

SFDC was officially launched in 1999 with vision of becoming worldwide leader on demand CRM. Founded by Mark Benioff.

Why SFDC?
It is a Number one on demand CRM.
Force.com platform – Reduce development cost. We can deliver applications in very short time.
App Exchange – It is very good market place to sell our custom applications and to buy applications from App Exchange.
It is available on cloud – No need to install any software and No hardware required.



What is CRM?

CRM is a model used to manage organization interactions like phone calls, Emails, Meetings and Social media with customers and prospects penetrating to Sales, Marketing and Support.

Now salesforce is very hot technology in IT industry and more job opportunities available on salesforce. Here in this site I am sharing concepts of salesforce, How to learn salesforce, How to prepare for interviews.

Salesforce.com also known SFDC.